Answers to your frequently asked questions
How do you ensure my property is safe with your management company?
We understand that entrusting your property to a management company is a big decision. That's why we take our responsibility to protect your property and financial interest very seriously. We have a team of experienced professionals dedicated to ensuring that your property is well-maintained and that your tenants are responsible and reliable. We also have strict policies and procedures to ensure your financial information's security and prevent fraud. We are transparent in our communication and reporting ad always act in the best interest of our clients. We are also licensed and insured to provide our services.
What services does your property management company offer?
Our property management service offers a wide range of services, including marketing, tenant screening, rent collection, property maintenance and repair, and financial reporting.
How do you determine rent prices for properties?
Rent prices for properties are determined by considering factors such as location, size, amenities and condition, market demand, and comparable rental prices for similar properties in the area.
Can I see the financial statements for my property?
Yes, as a property owner, you will have access to financial statements for your property, including income and expense reports. Monthly statements are published in your owner portal every month. Additionally, owners will receive end-of-year reporting, including a 1099 to provide to their tax preparer.
What happens if a tenant damages the property?
If a tenant damages the property, we will work with the tenant to repair the damages and deduct the cost from the tenant's security deposit if applicable. If the damages exceed the security deposit amount, we will work with the tenant to come to an agreement on payment.
How do you handle the eviction of tenants?
We handle evictions in accordance with state and local laws and regulations. This includes serving the tenant with proper notice and following the legal process for eviction. We will work with you to ensure that the eviction process is handled as smoothly and efficiently as possible.
How do you handle emergency repairs and maintenance at properties?
We have a team of contractors and maintenance professionals on call 24/7 to handle any emergency repairs or maintenance needs that may arise at properties. We will respond quickly to any emergencies and take the necessary steps to resolve the issue as soon as possible.
How do you screen potential tenants for properties?
We screen potential tenants through a thorough background check process, including credit and criminal history checks. We also verify employment and rental history to ensure that tenants are financially stable and have a good track record of paying rent on time.
How do you handle rent collection for properties?
We handle rent collection through online payment portals and take care of late payments through proper legal procedures. We also ensure that rent is collected on time and deposited into the owner's account monthly.
How do you communicate with property owners regarding their properties?
We communicate with property owners regularly through email, phone, and online portals to keep them updated on the status of their properties, including financial information, tenant information, and any issues that may arise.